A day in the life of a Dr. Smartphone

"Dr. Smartphone", “iklinik” “iPhone clinic”... These are some of the names of a new type of business that has appeared in the past ten years: smartphone repair stores represent the most visible element of this ecosystem, but similar practices can be seen in hacker spaces and repair cafés. 

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The services provided vary, focusing on the material elements of the handset or terminal, software issues, but, more importantly, on helping users domesticate their devices. 

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Drawing on results from an ethnographic study, this talk will focus on the practices of the repairers. How do these individuals help users of such technologies? What kind of users problems do they encounter? And what does it mean for the future of interaction design?

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