Friction in the Age of Automation
In today’s increasingly frictionless, automated, and on-demand world, it’s easier than ever to live a life of convenience and ease. But at what cost? In this talk, I'll argue why designers must learn to embrace friction as a good thing, and share thoughts on how we can leverage it to retain serendipity, foster human connection, and create opportunities for self-discovery and personal growth.
Accelerate impact: How to align design, data, and business to build products people actually use.
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