Leading Transformation: Re-designing Enterprise Platforms in a Remote World

ServiceNow is dedicated to creating the world's best enterprise platform. Used by 80% of Fortune 500 companies and with over 70M platform users, our platform enables every business to digitize their workflows across the enterprise. But when the time comes to re-design a successful platform experience, how do you overcome the challenges of technical debt, dated designs, and learned behaviors to create something that creates new possibilities and attracts new customers – while still keeping existing users happy and productive?

In this talk, I’ll cover the critical parts of ServiceNow’s journey as we created our new platform UI – The Next Experience. Crafting a powerful vision and pitching it to stakeholders in ways that resonate and get results. Building the right team and culture to take on a high stakes, highly complex project in a remote world. Making the right product and experience trade-offs to ensure success. And most importantly, leading with the unshakable belief that your customer always deserves the very best you can deliver.

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