Lisa deBettencourt

Founder and Principal

Lisa is a product strategy and design leader. She works with organizations in healthcare and life sciences to discover, develop, and operationalize innovative ways to improve the patient and clinical experience amidst increasing regulatory demands, consumer expectations, and technological complexity.

After more than two decades creating award-winning products and commercial successes for businesses within and beyond healthcare, Lisa founded Forge Harmonic, LLC, a customer insights and strategy firm that’s on a mission to humanize the digital transformation in healthcare by shaping breakthrough solutions that put people at the center. Previously, she was VP of Design at Confer Health, a health tech startup building at-home clinical diagnostics and, prior to that, she was Head of Product Design at Imprivata, a leading healthcare IT security company.

She co-authored the book Designing for Emerging Technologies: UX for Genomics, Robotics, and the Internet of Things and is an adjunct professor in the Digital Media Master’s Degree Program at Northeastern University. She holds a MS degree in Human Factors in Information Design from Bentley University and a BS degree from Rochester Institute of Technology.

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