2 Mar
Event time in Zürich, Switzerland (CET)
Wed, 1 Mar 2023
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Building Total Experiences

During the session, I will talk about how at DBS Bank we don't just design best-in-class customer experiences but also best-in-class employee experiences. I will take the audience through steps that companies should take in order to think end-to-end/ total experiences and why employee experiences are critical to identifying gaps in customer and employee interactions.

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