Human-AI Collaboration in the Emergency Room

This talk presents a practical case study of how human-centered design approaches can help bridge the gap between what AI can do and what is valuable. Using human-centered design methodologies for AI-powered triage technology in an Emergency Room context, we designed for nurses’ skill enhancement, faster and better triage, and a better patient experience.

The talk will tell the story about "AI as a design material" and how we discovered how to design for skill augmentation rather than automation, how Design Sprint and qualitative research uncovered insights on how AI-powered cameras for triaging should be designed, used, and implemented.

The talk is concluded with five general challenges (and opportunities) that designers face when adopting AI as a design material.

The case I will talk about is here: https://uxdesign.cc/how-to-design-ai-powered-services-lessons-from-the-emergency-room-e5a7468674a

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